Reference

How freebitco Handles Your Personal Data

At freebitco, your personal data belongs to you — we collect only what we need to run your account, process payments via UPI, Paytm and PhonePe, and keep…

Transparent Data CollectionUPI & Paytm Payment PrivacyAccount Security ProtocolsData Retention ControlsYour Right to Access & Delete
freebitco How freebitco Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us With Any Privacy Question

If you want to exercise a data right — access, correction, deletion or portability — or if you simply have a question about how we handle your information, our privacy team is…

Email Privacy Team Send a written data request or privacy query to our dedicated address. We log every request and respond with a reference number so you can track progress end-to-end.
Live Chat Support Open the live chat window inside your freebitco account to speak with a support agent who can escalate privacy requests directly to our data team without delay.
Secure Help Centre Form Submit a structured privacy request through our Help Centre form. Select the relevant data-right category — access, deletion or correction — and we route it to the correct team automatically.
DATA HANDLING PRACTICES

Six Ways We Protect Your Privacy at freebitco

Privacy at freebitco is not a checkbox — it is built into the way we operate accounts, process payments and store records.

Minimal Data Collection

We collect only the data points needed to verify your account, process UPI or Paytm deposits, and provide support. We do not harvest browsing history beyond what our session cookies record for fraud prevention.

Cookie Controls

Cookies on freebitco.vip fall into three categories: essential session cookies, analytics cookies and preference cookies. You can withdraw consent for non-essential cookies at any time via the cookie settings panel in your account dashboard.

Account Security Measures

Your account credentials are hashed and never stored in plain text. Two-factor authentication is available for all accounts, and we flag unusual login locations so you can act quickly if access is unexpected.

Data Retention Schedule

Transaction records linked to UPI, Paytm and PhonePe payments are retained for the period required by applicable financial regulation. Once that period expires, data is deleted or anonymised within 30 days.

Right to Access Your Data

You can request a full export of the personal data we hold about you. We deliver the export in a machine-readable format to your registered email address, typically within 15 working days of a verified request.

Right to Request Deletion

Where deletion is permitted under applicable law — and not blocked by a legal hold on financial records — we will erase your personal data from live systems and flag backup copies for removal at the next scheduled purge cycle.

Your Privacy Rights and Data Questions

The questions below cover the data rights, cookie policies, payment data handling and contact procedures that come up most often. If your question is not answered here, use the support channels listed above to reach our privacy team directly.

We collect your name, email address, phone number and the identity documents needed to verify your account under applicable law. Payment details such as your UPI ID or Paytm number are passed directly to the payment processor and are not stored on our servers in full.

When you deposit via UPI, Paytm or PhonePe, we receive a transaction reference number and status confirmation only. Full payment credentials stay within the payment network. We store the reference for reconciliation and support purposes, not the underlying account details.

Yes. Submit a data-access request through the Help Centre form or via email. We verify your identity first, then deliver a machine-readable export of your personal data to your registered email within 15 working days.

Send a deletion request through live chat or the Help Centre form. We process it within the period required by applicable law. Note that transaction records tied to regulatory financial obligations may be retained for the legally required period before deletion.

We share data only with processors who help us deliver your account services — payment gateways like UPI and Paytm processors, fraud-detection providers, and customer support tooling. We do not sell personal data to advertisers or data brokers under any circumstances.

Essential cookies keep your session active and cannot be disabled. Analytics and preference cookies are optional. You can withdraw consent for optional cookies at any time through the cookie settings panel in your account dashboard; changes take effect immediately.

Reach our privacy team by email or via the Help Centre form for a formal complaint. We acknowledge within 24 hours and provide a resolution within the period required by applicable data-protection law in your jurisdiction.